Miguel’s Resume

Miguel Richards

Data Center / IS / IT Operations

http://www.linkedin.com/in/miguelrichards

817-822-8266                                                                                        Miguel.richards@gmail.com

Wylie, TX 75098

DATA CENTER / IS / IT OPERATIONS

A senior enterprise IT resource manager with expertise in Strategic Planning, Disaster Recovery, and Large Scale Project Management. Delivery of high-performance technology planning solutions to meet rapidly changing business needs.  Experienced in start up and turnaround situations, assessing, establishing and directing the development, implementation, maintenance and operations environment cost effectively including Service Level Agreements (SLA’s). NOVELL Certified NetWare Engineer (CNE).

Technical Summary:

Strategic Planning                               Disaster Recovery                  Change Management

Vendor Management                          Data Center Operations          SLA’s and Metrics,

Capacity Planning                               Project Management              Data Centers LINUX / UNIX

PROFESSIONAL EXPERIENCE:

Layered Technologies                                                                                Oct  2006 – Nov 2008

Senior Manager Data Center Operations                                                  Dallas, TX

Data Center and Web Hosting company with over 15,000 servers, 7,000 clients, and $29 million budget, with 2 Co-located data centers with 22,000 sq ft of raised floor area.

Lead and manage all aspects of critical uptime 24 X 7 data center operations: asset management, builds, hardware, network infrastructure, managed / unmanaged services, quality assurance, procurement, and customer / technical support.

Operational Groups include Asset Management, Builds, Enterprise Support, Hardware, Quality Assurance, Network, and Support

Personnel Management of 80 employees and 6 Managers.

Eliminate Staffing Turnaround / Churn.

Capacity Planning, Disaster Recovery Planning, Change Management

Build Professional Services group to increase revenue for managed services.

Pre / Post sales, support, technical advisor

P & L $29 Million annually

Created processes for restoring integrity and quality eliminating the most egregious client complaints.

Projects:

Data Center Consolidation Reduction of raised floor space and transfer of assets to primary data center.  Cost savings 7-10 million annually.  Project completed to deployment stage.

Phase Standardization and Build Outs: Standardization of all DC equipment and layouts for current and future DC floor space, including HVAC, Electric, cabling, rack labeling scheme, IP address assignments, and equipment requirements.  Project completed to maintenance stage.

Layered Tech / Fast Server Operations Team and Process Consolidation: Merger of two operational teams and processes into a single business unit for functionality. Project completed to Integration and Testing phase

Customer Notification Process:.  Formalization of customer notifications of external network event, maintenance events, change management, and unplanned outages. Project completed to maintenance phase

New DataBank Office Design, Move, and Staffing: Office design and build out of new offices for Operations Team, including all layout, staffing assignments and requirements, inventory, and budgeting. Project completed to maintenance phase.

ERP System Design for Operations: ERP (Dynamics AX ERP software) design, process development, procedure documentation, testing, and implementation, for Data Center personnel. Project completed to maintenance phase

ppoNEXT                                                                                                       Sep 2004 – Oct 2006

Manager Network Services and Facilities, Security Officer                    Dallas, TX

Startup Preferred Provider Organization (PPO) with 400,000 contracted health care providers and facilities.

Turnaround of the IT group, vendor contracting, data integrity and workflow for this marginal PPO

Build Data Center and communications network; Disaster Recovery Center

Server OS Upgrade from NT4 to Windows 2003 Active Directory and Exchange 2003

HIPAA

Hardware and software moved to a stable platforms for Case Management and Business Intelligence

Projects

Data Center design and build out: 30 servers Wintel based systems, Upgrade Network Communications, Upgrade Frame Relay to MPLS, HVAC, UPS, Fire Suppression, 1500 sq. ft.

Project completed to maintenance phase

Communications infrastructure upgrade to MPLS from Frame Relay

Project completed to maintenance phase

Disaster Recovery Planning

Project completed to design phase, funding was limited.

Infrastructure upgrade to replace aging network servers, switches, and OS: for stable and current network to meet HIPPA , case management and BI business requirements.

Project completed to maintenance phase

Independent Contractor                                                                              Mar 1993 – Present

NOVELL NetWare Certified Netware Engineer                                         US

TeleFlex Automotive Mexico                                                                      May 2004 – Sep 2004

Consultant / Manager APQP                                                                   Nuevo Laredo, Mexico

Mexico based OEM of automotive cables and wiring

Automotive Program Management standardization

Logistics Support for Materials, Production, and Quality

Eliminate Expedited Freight from 1 per day to 1 per month

Enhanced production via APQP and PPAP process and procedure implementation

Brinks Incorporated                                                                                                 Dec 2001 – Oct 2003

Director, IT Operations North America                                                     Coppell, TX

Global leader in business and security services serving banks, retailers, governments, mints, diamantaires, and jewelers worldwide

Cost Savings and Cost Avoidances exceeding $300K for first year with 25 – 40 %  per year continuance

Increased Call Center Service Level Performance from 70 % to 92%

$7M budget and 40 staff.

Enterprise, support, and operations data center with Disaster Recovery Hot Site

Resource management of Network Architecture / Infrastructure

IT Purchasing of $250K to $800K per month

Capacity Planning  / Change Management

Managed Corporate Data Center Relocation and Build-Out

Asset Management System Development using Lotus NOTES

Projects:

Cost Reductions: Exceeding $300K for first year with 25 – 40 %  per year continuance

Project completed to maintenance phase

Call Center Performance: Increased Call Center Service Level Performance from 70 % to 92%

Project completed to maintenance phase

Data Center: Build out of new DC  and facilities including equipment replacement and relocation with no business interruption. Approximately 200 servers, WinTel, IBM RISC, and NOVELL, Upgrade Network  / Communications Infrastructure,  UPS, Fire Suppression, Redundant Power , Raised floor space of 4500 sq. ft.

Project completed to maintenance phase

Data Center Relocation: Relocate corporate DC from Darien CT to Coppell TX, budget of $3 million completed on time.

Project completed to completed phase

Data Center Disaster Recovery Hot Site: Design and implement Hot Disaster Recovery site. Budget $750K

Project completed to maintenance phase

VoIP Phone System: VoIP phone system for sister company , budget @250K  to eliminate $1 million in phone charges per year (international offices).

Project completed to maintenance phase

Asset Management System Lotus NOTES: Developed in house asset management system to track inventory and purchase requisitions.

Project completed to Integration and Testing phase

Network Printing Solution: Centralization of all network printing and scanning, reducing costs by $150K first year. Brought outsourced printing in house

Project completed to maintenance phase

InfoHealth Management Corporation                                                       Aug 2000 – Aug 2001

Manager, Computer Operations                                                                Fort Worth, TX

Provide contract management and consulting services to healthcare providers.

Critical 24 X 7 Operational Support for John Peter Smith (JPS) Hospital in Fort Worth, TX

Obtained Cost Savings and Cost Avoidances exceeding 25 – 40 %  per year.

W2K Server / Desktop conversions project manager development, integration, and management of complete IT infrastructure for HIPPA compliance.

$4M budget and 40 staff for this healthcare management outsourcing company.

Resource Management for information systems projects

Enterprise data center and support operations

Systems capacity planning, technology development and network and technical support.

Capacity Planning, Disaster Recovery Planning, Change Management

Projects:

Cost Savings / Avoidances: Reduction in costs for hardware and software reaching 25% – 40% annually using VRM and enacting purchasing controls.

Project completed to maintenance phase

W2K Server/Desktop conversions: Convert from NT4 domain to W2K Active Directory domain structure to meet HIPPA and business requirements.  Project included design, OS deployment, hardware analysis and replacement, contracted personnel, etc for a 3000 user network with 25 satellite sites.

Project completed to maintenance phase

IBM SAN (SHARK): Acquisition and deployment of an IBM SAN for Wintel and Amdahl mainframe file storage. Project Completed on time, cost $300K

Project completed to maintenance phase

IBM 3490 Tape Silo: Acquisition and deployment of an IBM 3490 Tape Silo for backup integrity and speed.  Project Completed on time, Cost $300K

Project completed to maintenance phase

Magna Mirror Systems                                                                          Feb 2000 – Aug 2000

Consultant Voice and Data automotive operations                                 Grand Rapids, MI

Automotive OEM of vehicle mirrors and mirror assemblies.

Project:

Upgrade Network  / Communications Infrastructure: Replaced aging data and voice network infrastructure in data center and facilities with IP telephony, Mitel PBX,  and a CISCO switched network

ELCOM, Inc.  (Yazaki North America)                                                        Mar 1999 – Jan 2000

Project / Resource Manager – Computer Systems and Support                                    El Paso, TX

Projects:

Cost Avoidances / Savings: Reduction in costs for hardware and software 30% annually using VRM and enacting purchasing controls.

Project completed to maintenance phase

Business Software Alliance Software Audit: Company charged with possession and use of unlicensed software with audit of entire network.

Project completed to maintenance phase

AS400 Replacement: Replacement of aging AS400 systems with proprietary Japanese ERP software system

Project completed to maintenance phase

Network Printing Solution: Centralization of all network printing and scanning, reducing costs by $50K first year.

Project completed to maintenance phase

Carlson Marketing Group                                                                            Jun 1998 – Feb 1999 Manager Network Services                                                                                 Troy, MI

Projects:

Data Center Refurbishment: Refurbish existing data center to support 125 WinTel / NOVELL / UNIX servers, redundant power, HVAC, CISCO switches and routers, raised floor of 3000 sq ft.

Project completed to maintenance phase

CISCO Switched Network: Replaced 50 CISCO shared network devices with CISCO fully switched network devices.

Project Completed to maintenance phase

Thomas and Betts, Automotive Division                                                   Feb 1994 – Jun 1998

Director, Information Technologies North America                                Clinton Twp., MI

Projects:

Satellite / Terrestrial (land based) Communications: Replaced satellite data and voice communications with terrestrial (land based) system for cost savings and reliability.  Reduced costs by $1 million annually. Project costs were $100k, completed on time.

Project completed to maintenance phase

Data Center: Rebuild data center with redundant power, HVAC, network / communications infrastructure, support for 15 HP (WinTel / NOVELL) and  2 IBM AS400 midrange, raised floor of 3000 sq. ft. Project completed to maintenance phase

BPCS Conversion:

Converted BPCS (ERP System) from v2.x to 5.x

Project completed to maintenance phase

Loral Training and Technical Service                                                        Mar 1993 – Feb 1994

Network Administrator                                                                                Dearborn, MI

EDUCATION:

Bachelor of Arts (BA) University of Detroit Mercy, Criminal Justice / Political Science

Associate of Arts (AA) University of Detroit Mercy

Certifications:

NOVELL Certified Netware Engineer

Training:

Microsoft Certified Systems Engineer (MCSE) (Training)

Dale Carnegie Institute